Overview

We reserve the right to update or alter any part of VastNode's SLA without notice at any given time. NOTE: VastNodes system of monitoring shall be the exclusive monitoring system used to verify SLA breaches or downtime. No third party monitoring systems shall be recognized.

Coverage

VastNode allows 15 minutes before a client may request for SLA credit. After 15 minutes have occured the client may claim 1% for every minute of downtime there after. SLA is capped at 60% of the monthly total bill.

SLA Limitations

Service Level Agreement will not be applicable for the following events.

• Acts of God; Affecting services of any kind, such as natural disastous.

• Criminal Activity affecting service such as incoming / outgoing DDos attacks.

• Maintenance; Any form of scheduled Maintenance affecting services.

• Destruction; Any form of destruction/fires affecting services.

• Any service exceeding allocated resources provided to their services which may cause issues or outages.