Service Level Aggreement
We reserve the right to update or alter any part of VastNode's SLA without notice at any given time. NOTE: VastNodes system of monitoring shall be the exclusive monitoring system used to verify SLA breaches or downtime. No third party monitoring systems shall be recognized.
VastNode allows 15 minutes before a client may request for SLA credit. After 15 minutes have occured the client may claim 1% for every minute of downtime there after. SLA is capped at 60% of the monthly total bill.
Service Level Agreement will not be applicable for the following events.
Acts of God; Affecting services of any kind, such as natural disastous.
Criminal Activity affecting service such as incoming / outgoing DDos attacks.
Maintenance; Any form of scheduled Maintenance affecting services.
Destruction; Any form of destruction/fires affecting services.
Any service exceeding allocated resources provided to their services which may cause issues or outages.
Infomart, 1950 N Stemmons Fwy suite 1034, Dallas, TX 75207, United States